No Hard Feelings Summary

Summary of No Hard Feelings Book by Liz Fosslien, Mollie West Duffy

Name: No Hard Feelings
Rating: 4.6 (862 reviews)
Author: Liz Fosslien, Mollie West Duffy

4.6 . 862 reviews

Short summary

For many years, we've heard whispers about the importance of emotional intelligence, especially in the workplace. No Hard Feelings by Liz Fosslien and Mollie West Duffy demonstrate that it can be learned and improved. This tidbit shows that you have to be reasonably emotional to make outstanding achievements at work. You will learn about the seven new rules of emotions at work and how to analyze your feelings to be more productive and rational. You might think you have no control over your emotions, but that's not true. You might not believe it, but you have a lot more control than you realize right now. All you need to know how to do is tap into that power. Mollie West Duffy is an American author and organizational development expert. Liz Fosslien is an author and a marketing and design consultant. “Emotional dynamics affect our motivation, health, communication, decision making, and more. Yet, most of us ignore these emotions. Why is it that when we think of professionalism, we immediately jump to the idea that we should suppress everything we feel?” ~ Liz Foslien

14 min

7 key points

6 insights

Try Headway app

Table of content

Summary of No Hard Feelings
About the author
What is No Hard Feelings about?
Who should read No Hard Feelings
Topics in No Hard Feelings

first key point

Small positive actions are excellent ways to build a solid emotional culture at work

Listen the first key point

00:00

Would you rather work in a large office where individuals say “hi” cheerfully to each other in the corridor and share moments of euphoria or bitterness from time to time or one where individuals seem happy but feel dead inside?

A workplace with a healthy emotional culture goes a long way in improving working lives. For instance, a study by Kim Cameron, a professor at the University of Michigan's Ross School of Business, found high staff turnover rates in organizations that discourage appreciation and compassion. Then, a study by Barry Staw, a professor at Berkeley, demonstrated that workers tend to make poor decisions if the managers are rude and often overlook vital information.

Small actions of kindness can be especially vital in creating a friendly and productive work environment.

Fortunately, it doesn't take a massive upgrade to support emotional expression in the working environment. Take the case of the Ritz-Carlton Hotel Group's 10/5 rule. Their employees are trained to smile and make eye contact once they stroll within ten feet of someone. They say a friendly hello if they are within five feet. The 10/5 rule has been successfully implemented in hospitals, and it appears to make clients, and even the staff, more cheerful.

Another approach for creating a positive emotional culture is to develop a sense of belonging. This is a significant investment. A 2017 New York Times article noted that one of the highest causes of turnover is when employees don't feel like they fit in at work. Research by Google demonstrated that workers warmly welcomed by their managers on the first day of work are more productive for at least nine months later.

While we have a part to play in developing a healthy emotional culture at work, leaders have a more significant role. This summary shows you how to harness emotions to make positive changes in life.

Every person on a team knows something that no one else knows. That's why teams exist: you need more than one person's set of ideas and skills to solve a problem. ~ Liz Foslien

second key point

Leaders should show helplessness at times and think carefully about how they share. This shows they relate to their employees

In 2008, Howard Schultz came back to Starbucks as CEO following a break for eight years. He cried on the stage in front of his employees to show his human side. Before his return, Starbucks was having a hard time. They were not making many sales daily. Schultz, who grew up poor, knew that his staff was frightened of what was to come. So, he chose to let out a human emotion that many workers, not to mention CEOs, don’t often do in front of their colleagues.

Continue reading with Headway app

Full summary is waiting for you in the app

third key point

Being somewhat less energetic about your work will enable you to unwind and minimize anxiety and risk of burnout

fourth key point

A few tips can help all of us find new inspiration at work

fifth key point

Once you acknowledge the role of emotions in decision-making, you will be able to make better choices

sixth key point

Teams are more productive and happier when they offer psychological safety

seventh key point

Conclusion

Buy full book on Amazon Continue the summary

What is No Hard Feelings about?

This insightful book explores the often overlooked role of emotions in the workplace. Drawing on research and personal experiences, the authors delve into how emotions impact our productivity, relationships, and overall well-being at work. With practical tips and relatable anecdotes, they provide guidance on how to navigate emotions effectively, fostering a more positive and empathetic work environment. Whether you're a manager or an employee, this book offers valuable insights for harnessing the power of emotions to thrive in the professional world.

Who should read No Hard Feelings

Professionals seeking to navigate and improve emotional intelligence in the workplace.
Managers and leaders looking to create a more emotionally intelligent work environment.
Individuals interested in understanding the impact of emotions on productivity.

Topics in No Hard Feelings

Emotional Intelligence Communication Relationships Leadership Management Psychology Cognitive Behavioral Therapy Problem Solving Self-Love Mental Health

Enjoy summarized nonfiction bestsellers

Grasp the book’s key ideas in less than 15 minutes

Get started

Get new knowledge easily

Let’s check how many titles you can finish in a month with Headway! Tell us how much time you’d like to spend on reading:

2 min/day

5 min/day

10 min/day

15 min/day

20 min/day

30 min/day

45 min/day

4 titles/month

10 titles/month

20 titles/month

30 titles/month

40 titles/month

60 titles/month

90 titles/month

4 titles/month

10 titles/month

20 titles/month

30 titles/month

40 titles/month

60 titles/month

90 titles/month

Join 30+ million learners around the world

60K5 reviews on App Store and Google Play

Get started

Everything you need to be motivate, to learn & to self improves is all here. I actually do appreciate the reminders because otherwise this wouldn’t work for me. Thank you

sandypantalones

Headway is the answer! No longer accumulating books I never read. With Headway, I initially chose the areas important to me such as productivity, time management, etc., and each day I'm provided several book summaries from which I devote 20 minutes or more each day reading. All of this on my phone! My life has improved with Headway. Truly my most useful app.

Carol Slinker

An excellent concept, executed well. Headway can help you retain what you've read while introducing you to the essential core of new information. It's an easier way to stay inspired, and to be reminded of the mental tools you've learned

Fuse Henry

In today’s world, we rarely have time. Between our jobs, our families are social obligations, when do we have time to grow and develop ourselves? Headway is an excellent app that gives you that time it gives you those little snippets of information that you need to direct your focus in on your life. Headway gives you a chance to find out the meat of a book that you might want to purchase and read or listen to in-depth without wasting a lot of time trying to figure out is this book for me? I highly recommend the app.

sleepy sprite

The selections are on point and the summaries are excellent! I listen while I walk my pup 🐶 and have in turn, ordered a few selections! REALLY loving the app, it’s layout, daily selections and features!

JuicyBaby328

I've gotten multiple books out of the library with the intent to read them, but always have a hard time finding the time. This app has helped me finally be able to get to them. Summarized, yes, and thank goodness too! Just short enough I can finish one on my way picking kids up from school/practice, or while I'm cooking dinner. I can't wait to listen to them over the summer when we visit the beach!

Jillian Emmert

It amazed me! There is the possibility to highlight the most important points of each book and instantly translate unfamiliar vocabulary. With the ability to review the searched words. It's a great way to learn more about English as well. The price is great.

Fiamma

I’m enjoying what I’m learning on headway.each summary comes with quotes at the end which you can save to help you remember key points. You can listen or read, I’ve found that reading puts me to sleep before I can finish but the listening feature keeps me engaged and I can finish in a brief amount of time if not one session.

Epic waters

The app it’s so easy to use. I use it while driving or cooking and is great. I love the fact that the chapters are short, so you can finish them quickly. Very knowledgeable.

kathytaveras

The best app for self development.It helps to keep pace with your reading and also suggests the kind of reading material you might like.It is fun as you can switch from reading to listening and vice-versa as per your convenience .Just get started and partake of the treasure of knowledge at your fingertips .I feel lucky to have spotted the app.It has helped me become self-disciplined and much better informed.The audio track is excellent.

anita yadav

Exactly what I need! I always have booklist to read, but can't committed enough to finish/start bc of too much pages. Headway is really helpful and concise with their summary. What I love the most is that the essence of the book is well crafted, so I don't only read the key points, but also there's the story and how personality of the author still well shown through the summary. Well done!

Feninda Amalia

This is outstanding best app ever and honestly whoever came up with is my app is an absolute genius kudos my gratitude definitely goes out and I’m only on my first week free trial and I’m certainly going to purchase this app annually. Now that I have it, I can’t even imagine living without it.

Darlin NIKKIDOLL0923

Have questions?

Asking the right questions brings you closer to achieving your goals

Can I test out Headway before purchasing it for my team?Payment

Sure, we will gladly give you access to our app for a certain period if you are interested in purchasing a corporate subscription for your team. Please fill out the form on the website or email partners@makeheadway.com. We will get back to you soon.

What should I do if some of my employees already have your Premium subscription?Payment

Can I increase or decrease the number of subscriptions on my corporate subscription once it’s started?Payment

What are the benefits of books summary?

Do you find yourself staring at your computer for long minutes, unaware of time slipping by? Do you enter a room and suddenly cannot remember why you stepped in the first place? Is it a herculean task for you to sit through ten pages of a book without reaching for your phone? If yes, your focus needs some work and fast.

Actually, yours is not a unique situation. Many adults like you have issues concentrating on a given task. However, in this fast-paced world of ours, you can’t afford to be not focused at all times. Thankfully, this article comes to your rescue! With the tips and tricks from Hyperfocus by Chris Bailey, you will get in the top percent of folks who have mastered the art of concentration.